Q: Is telehealth available?
A: If you have been to the clinic within the last twelve months it is possible to have a telephone appointment with any of our doctors however this will be billed at standard rates. Unfortunately due to Medicare requirements this service is not available to new patients

‍Q: Is bulk billing available?
A: Bulk billing is available to under 16s and those who carry a valid concession or pension card. Certain consults may be bulkbilled outside of this however that is at the discretion of the doctor. Due to the rising cost of business and the lack of meaningful increase in the Medicare rebate the hard decision to charge our patients was made. We hope you continue to appreciate the level of care we provide

‍Q: I have a few issues to discuss, what sort of appointment should I have?
A: Ideally if you have more than one issue to discuss you should consider a long consult. Please take no offense if we suggest returning at another time to cover off additional issues as this is to ensure everyone gets the same quality service without having to wait too long

‍Q:  I just need repeat script/medical certificate/or repeat referral?
A: If you require a repeat script/medical certificate/or repeat referral you can now use the quick consults function on hotdoc. Dr Head is providing this service due to the constant unavailability we have for appointments at the moment. We hope this extra service can help our patients.

‍Q: How do I give feedback (good and bad) to your team?
A: Our helpful reception staff can give you either a paperform or guide you to the electronic version of this on our website at Feedback Form